Refund policy
Shipping Policy:
Please double-check your order has the correct address, including the apartment number if applicable. Customers are responsible for covering shipping costs related to address mistakes. For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date.
Shipping and handling charges are not included in the sale price of any item. Depending on your location, your order may be subject to customs or duties.
Return Policy:
The sale of Print on Demand items is final, we do not offer returns, refunds or exchanges except for the following exception.
Any claims for misprinted/damaged/defective items must be submitted within 28 days after the product has been received. Claims deemed an error on our part are covered at our expense.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore, we reserve the rights to refuse returns at our sole discretion.
EU Warranty :
2 years. This specifically covers against faulty goods, or goods that don't look or work as advertised at the point of sale.
Submitting a Claim:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thethoughtemporiummerch@gmail.com. Please note that returns will need to be sent to the address of the originating facility and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thethoughtemporiummerch@gmail.com or use the chat function.